Browse FAQs
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| Q. | Does The Monitoring Center offer services in my area? |
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The Monitoring Center is rapidly growing across California and Ontario and is expanding into additional locations throughout 2004.
For a detailed description of the cities we currently serve as well as those planned for expansion, please see the
Service Areas section of our website. |
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| Q. | Can The Monitoring Center monitor my existing security system? |
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The Monitoring Center can provide our monitoring services to virtually any type of existing security system. We monitor systems from all of the major equipment manufacturers in our industry, including DSC, Ademco, Paradox, Napco, GE Interlogix and Honeywell. In addition, our experienced technicians are typically able to find creative solutions in cases where a system from a lesser known manufacturer was previously installed. |
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| Q. | In the event that my alarm system is triggered, how much time will it take TMC to respond? |
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The Monitoring Center will receive the signal from your alarm in our Central Station within 20 to 30 seconds.
Upon receiving the alarm signal, our representative will respond based upon the
Emergency Response Procedures you designate when we initially activate your system. Most of our customers request a 60 second delay, which enables them to disarm the system in the event that the alarm was accidentally triggered. If the alarm is not disarmed within that time, our representatives immediately start following your
Emergency Response Procedures, which may include calling the home or dispatching police, fire or emergency medical technicians.
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| Q. | How much time will it take for your technician to complete the switchover of my existing alarm system? |
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It takes our technicians between one and one half to two hours from the time they arrive at your home or business to the time they leave. However, in some cases, we may need additional time if your existing system is overly complex or if you require a customized solution to meet your specific needs. |
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| Q. | How soon after you perform the installation and/or takeover of my existing alarm will my system be monitored by TMC? |
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Immediately. As part of our installation and/or monitoring takeover process, our technicians perform a full diagnostic test and confirm that the signals from your system are properly reaching our central station. Our technicians will trouble-shoot any problems that may exist and ensure that the system is in proper working order before leaving your home or business. Therefore, you will be able to arm your alarm system immediately after installation and/or monitoring takeover of your existing alarm system. |
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